Connect
Businesses connect their authorized Facebook, Messenger, Instagram and WhatsApp business assets.
Customer communication, coordinated
Lighthouse
AI Concierge
One place to manage customer conversations, social interactions and AI-assisted customer service across Meta platforms and web channels.
AI
5 connected channel types3 operator-controlled AI modes1 operational workspace
How Lighthouse works
From incoming message to controlled action.
A clear operational layer for customer service teams—without giving up control of connected business accounts.
Manage
Customer conversations, comments and interactions are organized in one operational interface.
Assist
AI can assist operators with customer service and responses according to configured business knowledge and rules.
Control
Businesses retain control over their connected accounts, AI response mode and customer communications.
Supported channels
Customer communication in one place.
Facebook & Messenger
Customer conversations and authorized Page interactions.
WhatsApp Business
Business messaging through connected WhatsApp Business accounts.
Authorized business interactions and messaging where enabled.
Web Chat
Customer conversations from supported business websites.
Platform Data
Authorized data, used for clear business purposes.
Lighthouse uses Platform Data from authorized Meta business assets to display and manage customer conversations, comments and related business interactions and to provide AI-assisted customer service.
Each business connects and manages its own authorized Meta business assets.
Business-controlled accessWorkspace isolationOperator oversight
AI control
Assistance at the level your business chooses.
AI may respond automatically according to configured business rules.
AI prepares a response for operator approval.
The operator handles the conversation manually and may use AI assistance.
Mission Control
Bring customer operations into focus.
Access is available to authorized business operators only.